Division of Centralized Intake and Quality Assurance

Through an agency-wide centralized intake process each customer enters CEO’s continuum of care and is given the proper support for completion of the admission process for all CEO programs for which the customer is eligible.

The agency’s quality assurance program monitors all service delivery processes and assures that each service is relevant to meeting customer needs. Additionally, the quality assurance systems assist the agency’s staff in eliminating activities that do not ultimately lead to customer satisfaction or desired customer outcomes. The quality assurance program also examines and addresses the work-related needs of personnel involved in the delivery of care. The agency’s personnel benefit from system efficiency by being able to perform their jobs better, thereby better meeting the needs of the customers.

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